Remember that episode of Seinfeld with the soup guy, where basically if he didn't like something a customer said or did he yelled "No soup for you!", and out they went? Typically, you wouldn't want to run a business that way. Especially when there are other bigger and better soup kitchens in town. Especially when you have a reputation for customers finding bugs in their soup. And especially when you only have a declining few dozen customers who stroll in each day.
With my morning coffee in hand, I looked to see what was new over at the Alganon forums. There's been a continuing post on what people would like to see in game. One mentioned they weren't posting much anymore waiting to see what developed. Another member added to that and Derek Smart responded with the following:
Wow, how rude to a customer. Might as well have said "Don't let the door hit you on the way out." Just as a background, the poster above has been with the community a long time and has been extremely supportive to the point of picking up several one-year subscriptions. While he certainly shouldn't be shown preferred treatment, he should at least be treated as a customer, as we all should, and not expendable trash.
But unfortunately it didn't end there. A couple community members posted that they thought the response a bit inappropriate. Their posts were respectful, well thought out, and in no way inappropriate. I left to run some errands, and when I returned they were deleted. Now I've seen some posts in the past that warranted deletion. There was one fellow who created an account called "QOLSucks" and you can imagine what sort of posts those were. Ok, I get that. But if you want to keep even the slightest hint of negative posting off the forums, then it needs to work both ways, you know?
There were some responses of upset members who had seen the posts and questioned their deletion. But then many of these posts were also deleted. I did manage to catch a couple posts before deletion. There is no valid reason to be deleting this stuff.
Well, anyway I guess I have to admit defeat at this point and throw in the towel. This is above and beyond even my tolerance level which is much higher than most. Mr. Smart stated he's only there temporarily. Maybe once he's gone it will be safe to come back.